Hits Mobile SIM Card Manual

PIN & PUK and your phone number

The PIN & PUK of your new Spanish HITSMOBILE prepaid SIM card can be found on the back of the plastic card  from which you break out the SIM. The PIN & PUK must be rubbed free.

You will receive the telephone number of your new Spanish prepaid SIM card from us on the day of activation (you have specified with your order) by email.

Only then the number of the SIM will be allocated by the mobile phone provider.
The activation usually takes place in the late afternoon.



Hits Mobile Hotline

To call the HITS MOBILE hotline, dial from Spain:

from your HITS MOBILE SIM number 1212
from another telephone the number 634 30 12 12
from abroad the number +34 634 30 12 12

Emergency Calls

To make an emergency call in Spain (police, fire brigade, emergency doctor etc.) dial 112 (without any area code). In Spain is a free call, which you can make even when you are out of credit. This Emergency number is ALWAYS AVAILABLE (24/7/365) and you can make the emergency call in ANY LANGUAGE.


Check your Cash Credit Balance

From your cell phone / smartphone: You can top up your Spanish HITS Mobile SIM card at any time.

Simply enter 1200 and then dial. The HITS mobile computer then sends you shortly an SMS with the exact remaining balance.

The answer to the credit inquiry about the 1200 is always WITH Spanish VAT (I.V.A.)

2 credit checks per month are free, the rest are charged at 15 cents.


Check the balance of your Data or Call & Data Plan

If you e.g. If you have booked an Internet or call & data plan, you can query it as follows:

From your mobile phone / smartphone: You send an SMS with "INFO BONO" to number 22321 (there is a space between INFO and BONO, 2 credit requests per month are free, the rest are charged at 15 cents).


FOR FREE  and MORE DETAILED you will find ALL CREDITS INFO also in the CUSTOMER AREA ONLINE by HITSMOBILE On the Internet: In the customer area online (ESPACIO HITS) on the website

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